Terms of service

Welcome to Miel. By accessing our website and/or completing a purchase, you agree to abide by the following terms and conditions. Please read these terms carefully before using the website or placing any orders.

1. Definitions

1.1. "Miel" refers to our website dedicated to selling candles and related products.
1.2. "Customer" refers to any individual visiting or purchasing products from our store.

2. Sales and Payment Policy

2.1. All prices displayed on the website are included of taxes.
2.2. We accept secure payment methods available through our electronic payment gateway, including credit cards.
2.3. Orders are considered valid only after payment confirmation.

3. Delivery Policy

3.1. Delivery Timeframe:

• Standard orders are delivered within 2 to 4 business days from the date of order confirmation.
• Custom or personalized orders require 5 to 7 business days for delivery.

3.2. Delivery Charges:

• Delivery fees are calculated based on the destination and order size and will be displayed at checkout.

3.3. Delivery Conditions:

• The store is not responsible for delays caused by circumstances beyond our control, such as weather conditions or shipping company delays.

3.4. Order Tracking:

• Customers will receive a tracking number to monitor their order status after shipment.

3.5. Contact for Delivery Inquiries:

• For any questions regarding shipping or delivery delays, please contact us via WhatsApp at +971505054404 or email us at info@miel.ae.

4. Return and Exchange Policy

4.1. Products cannot be exchanged after purchase.
4.2. Return or exchange requests will only be accepted if the store has made an error, such as sending an incorrect product or a defective item.
4.3. In the case of a return or exchange due to an error by the store, we will cover all shipping costs.
4.4. Customers must submit return or exchange requests within 2 days of receiving the product, providing proof of error or defect (e.g., photos).

5. Intellectual Property Rights

5.1. All intellectual property rights, including text, images, designs, and logos displayed on the website, are owned by the store or used with permission.

6. Warranties and Responsibilities

6.1. We ensure our products are of high quality; however, the store is not responsible for any allergies caused by the materials used in the candles.
6.2. Customers are responsible for using the products safely and following the provided instructions.

7. Amendments to the Terms and Conditions

7.1. The store reserves the right to amend these terms and conditions at any time without prior notice.
7.2. Continued use of the website after any amendments signifies acceptance of the updated terms.

8. Contact Us

For inquiries or complaints, please contact us via:

• Email: info@miel.ae
• Phone: +971505054404